Texton.com | Freight Policies

Texton's Freight Policies

Freight Charges

Texton pays UPS one way to your location (contact Texton for pricing to other locations) on all product orders excluding the following:

Sample and Display Orders . Chargeable Repairs . COD Refusals . COD second leg shipments . Incorrect shipments due to inaccurate information given to Texton. Warranty work after one year.

Handling Fee

A $3.50 per unit packaging fee will be added on all products.

Oversize Freight

Any boxes that can not be shipped by UPS (approximately 90"wide) must be shipped by common carrier. Common carrier shipments will be charged $73 within the Texton trading area and $95 outside the Texton trading area. Trading area includes TX, LA, NM, OK, MS, TN, AR.

Damaged Shipments

When you receive a damaged box, it is extremely important to note "damaged" on the delivery receipt. You must inform Texton within 10 days of any freight damage problems and keep damaged boxes and packaging and the tracking label. Damaged merchandise must be returned in the original (damaged) box. A remake or repair order will be issued by Texton after your notification.

Concealed Damage (UPS)

Occasionally, damaged shipments may not be noticed until the boxes are opened. These concealed freight damage situations need to be reported to Texton with in 10 days of receipt. Be sure to keep all damaged boxes and packaging with the damaged merchandise. Damaged merchandise must be returned in the original (damaged) box. A remake or repair order will be issued by Texton.

Concealed Damage (Common Carrier)

If you know of, or suspect freight damage, be sure to write on the bill of lading "damage" or "suspected damage." If you only sign your name on the bill of lading, you are verifying that there is no damage and therefore no claim can be made.

Returns

Please obtain a Return Goods Authorization (RGA) number before any merchandise is returned so that we can expedite your product. Payments to Texton should not be withheld if awaiting adjustments for a claim. On manufacturing and order entry errors, Texton reserves the right to have a product returned for repair or remake. All remakes are entered at normal charge. Credits will be issued upon return and verification. Upon inspection, if credit is denied, you will be notified and can decide whether or not you want the product back.

COD Shipments

Note: In order to speed delivery times on distributed products, and to avoid additional freight charges (Texton pays one leg of shipment only), please make full payment in advance so order can be shipped directly to you.

	Home > Freight Policies
	Texton's Freight Policies Freight Charges Texton pays UPS one way to your location (contact Texton for pricing to other locations) on all product orders excluding the following: Sample and Display Orders . Chargeable Repairs . COD Refusals . COD second leg shipments . Incorrect shipments due to inaccurate information given to Texton. Warranty work after one year. Handling Fee A $3.50 per unit packaging fee will be added on all products. Oversize Freight Any boxes that can not be shipped by UPS (approximately 90"wide) must be shipped by common carrier. Common carrier shipments will be charged $73 within the Texton trading area and $95 outside the Texton trading area. Trading area includes TX, LA, NM, OK, MS, TN, AR. Damaged Shipments When you receive a damaged box, it is extremely important to note "damaged" on the delivery receipt. You must inform Texton within 10 days of any freight damage problems and keep damaged boxes and packaging and the tracking label. Damaged merchandise must be returned in the original (damaged) box. A remake or repair order will be issued by Texton after your notification. Concealed Damage (UPS) Occasionally, damaged shipments may not be noticed until the boxes are opened. These concealed freight damage situations need to be reported to Texton with in 10 days of receipt. Be sure to keep all damaged boxes and packaging with the damaged merchandise. Damaged merchandise must be returned in the original (damaged) box. A remake or repair order will be issued by Texton. Concealed Damage (Common Carrier) If you know of, or suspect freight damage, be sure to write on the bill of lading "damage" or "suspected damage." If you only sign your name on the bill of lading, you are verifying that there is no damage and therefore no claim can be made. Returns Please obtain a Return Goods Authorization (RGA) number before any merchandise is returned so that we can expedite your product. Payments to Texton should not be withheld if awaiting adjustments for a claim. On manufacturing and order entry errors, Texton reserves the right to have a product returned for repair or remake. All remakes are entered at normal charge. Credits will be issued upon return and verification. Upon inspection, if credit is denied, you will be notified and can decide whether or not you want the product back. COD Shipments Note: In order to speed delivery times on distributed products, and to avoid additional freight charges (Texton pays one leg of shipment only), please make full payment in advance so order can be shipped directly to you.