Careers @ TEXTON

Come work at TEXTON and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who enjoy the entrepreneurial thrill of invention and who enjoy working as a team to create a satisfying outcome for our customers.

We know that TEXTON team members drive our success—as well as success for our customers—and we strive to create a work environment that offers challenging, stimulating and financially rewarding opportunities for them.

Customer Service Representative

TEXTON is an award-winning manufacturer of window treatments for residential and commercial environments. For over 70 years, TEXTON has been providing designers and retailers the finest window treatments available. Over the years, we have experienced significant growth and are now in search of top-tier talent to support our continued growth. This is an extremely fun, culture-focused, company which prides itself on innovation, ethics, premium quality and high-customer satisfaction. We are seeking a customer service representative to directly interface with our customers, providing an exemplary experience from quoting to order entry, project management and delivery. If you’re dedicated and ambitious, TEXTON is an excellent place to grow your career.

Responsibilities:

• Answers incoming customer calls and emails regarding product pricing support, service questions and general client concerns
• Assist dealers and customers with order entry, product training as well as assist showroom visitors.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

This is an ideal role for someone who is:

• Dependable — more reliable than spontaneous
• Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
• Detail-oriented — would rather focus on the details of work than the bigger picture
• Our Culture is focused on:
• Being Detail Oriented — quality and precision-focused
• Stability — traditional, stable, strong processes
• People-oriented — supportive and fairness-focused
• Being Team Oriented– cooperative and collaborative

Requirements:

• Education: High School or equivalent (required)
• Experience: Window Covering or related field: 1 year (required)
• Must be able to sit for multiple hours at time, occasionally lift a maximum of 40lbs
• Full-time availability (40hrs) with occasional overtime required

Benefits:

• 401K
• Dental Insurance
• Disability Insurance
• Health Insurance
• Life Insurance
• Vision Insurance

Schedule: Monday-Friday 8am-5pm

Pay: Commensurate on experience

Work remotely: no

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place

Sanitizing, disinfecting, or cleaning procedures in place