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Freight Damage Submission

When the carrier signed the bill of lading during pick-up of this shipment, they acknowledged by receipt that this shipment was received in good condition for transport from TEXTON. Make sure you received this shipment in good condition and the correct number of boxes are received just as indicated on the bill of lading or handheld device you endorse.

YOU MUST THOROUGHLY INSPECT THIS SHIPMENT AS SOON AS RECEIVED.  IF THIS IS NOT POSSIBLE, YOU SHOULD SIGN THE BILL OF LADING AS “PENDING INSPECTION AND COUNT”

If loss or any damage is discovered, notify your delivery driver at once and request the driver to inspect onsite and notate any damage on the bill of lading or electronic BOL.  If damage is found after delivery, request for inspection should be made to your local office or nearest city within 5 business days after delivery.  Original packaging must be available.  This is necessary if you wish to receive no cost replacements. Unless you follow this protocol, transportation companies will not entertain any claims for loss or damaged goods.  If the agent will not perform the inspection, then you must make an affidavit in writing stating you have notified the carrier (within 5 days) and the carrier failed to do so. This affidavit, with other documentation or images will support your claim.  You should file this claim immediately.  All record of this instance or request should be forwarded in writing to your contact at TEXTON.

Due to the sensitive nature involved in the shipping of our products, we ask for your help in making sure the delivery of your order arrives safely.  We have invested in the best packaging and freight carrier partners to ensure the best delivery possible, however, even with our efforts, there can still be damages. 

Once you report damage to the carrier, please send the information to TEXTON via the form below

Damaged Goods Form

MM slash DD slash YYYY
Given to you at the time of reporting damages
Drop files here or
Max. file size: 50 MB.

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    Say aloha to a fresh take on woven wood and grass weave shades.