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Troubleshooting: Somfy R28 Battery Motor

The shade loses its limits after programming.

  • Make sure to complete the programming sequence to set limits.

The shade won’t work.

  • Make sure the motor has power.
  • If using a battery wand, make sure the batteries are good and they are in the tube properly.
  • Reset and reprogram the motor.

The shade operates in reverse.

  • If the shade has been programmed, see the “Reverse motor directions after the shade has been programmed” instructions.
  • If the shade has not been programmed, see the “Setting the limits” instructions.

The controller does not operate the shade properly.

  • Check the battery in the remote.
  • Make sure the controller is in range of the shade
  • Make sure the correct channel has been selected.
  • Adjust the antenna on the shade.

The shade limits need to be adjusted.

  • See the “Adjusting limits (after the shade has been programmed) instructions.

Motor is running slow.

  • Check the batteries (if using a battery wand)
  • See “Speed Adjustment directions.

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